Effective Date: [Launch Date]

At Black Falcon, we strive to provide a seamless and high-quality car service experience. In the event that a refund is necessary, please refer to the following policy.

1. General Refund Guidelines

1.1 Eligibility for Refunds
Refunds are available under certain conditions, as outlined below. Customers must contact Black Falcon customer support directly to initiate a refund request.

1.2 Refund Request Timing
To be eligible for a refund, requests must be made within [Insert time frame, e.g., 48 hours] after the service was completed or after a cancellation. Refunds are not issued after this period unless otherwise agreed upon by Black Falcon.

2. Cancellation and Refunds

2.1 Cancellations by the Customer
If you cancel your booking within the specified cancellation window ([Insert time frame, e.g., 24 hours] before the scheduled pickup time), you may receive a full refund.

Late Cancellations: If the cancellation is made after the allowed window, a cancellation fee of [Insert fee amount or percentage] will be charged, and the remaining balance will be refunded.

2.2 Cancellations by Black Falcon
If Black Falcon cancels a service due to factors such as vehicle unavailability, staffing issues, or unforeseen circumstances, customers will be entitled to a full refund. We will make reasonable efforts to offer an alternative solution or reschedule the service.

3. Service Quality and Refunds

3.1 Service-Related Refund Requests
If you are dissatisfied with the quality of the service you received (e.g., issues with the vehicle, driver behavior, or delays), please contact Black Falcon within [Insert time frame, e.g., 24-48 hours] of the service completion. Refunds for service issues may be considered based on the severity of the complaint and at Black Falcon’s discretion.

3.2 Refund Processing
Refunds will be processed within [Insert number of business days, e.g., 5-7 business days] from the approval date. The amount refunded will be credited to the original payment method, unless otherwise arranged.

4. Non-Refundable Charges

4.1 Non-Refundable Fees
The following charges are non-refundable:

Tolls, parking fees, and other incidental charges incurred during the ride.
Special requests or customizations made at the customer’s request (e.g., additional stops, special vehicle requests).
Booking fees, if applicable, unless the cancellation is made due to Black Falcon’s error.

5. Disputes and Resolution

5.1 Dispute Resolution
If there is a dispute regarding a refund, customers are encouraged to contact Black Falcon’s customer support team for assistance. If a satisfactory resolution cannot be reached, disputes may be resolved through our standard dispute resolution process as outlined in the Terms and Conditions.

6. Contact Information

For refund-related inquiries or to request a refund, please contact us:

Black Falcon Service

Email: [info@blackfalcon-us.com]
Phone: [+5712587844 /// +5717510114]
Website: [blackfalcon-us.com]

By using Black Falcon’s services, you acknowledge and agree to our Refund Policy.